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Zammad

Deploy Zammad on Your Own Server

Zammad is a web-based, open source user support/ticketing solution.

📦 Other

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什么是 Zammad?

Zammad is a web-based, open source user support/ticketing solution. For Zammad and a database server like PostgreSQL we recommend at least: - 2 CPU cores - 4 GB of RAM (+4 GB if you want to run Elasticsearch on the same server) - For optimal performance up to 40 agents: - 4 CPU cores - 6 GB of RAM (+6 GB if you want to run Elasticsearch on the same server)

自托管 Zammad

按照以下步骤在您的服务器上部署。

1

安装 Docker

如果服务器上已安装 Docker，可跳过此步骤。

curl -fsSL https://get.docker.com | sh
2

配置

自定义以下设置。大多数情况下使用默认值即可。

General
3

部署

复制配置并在服务器上运行。

services:
  zammad-backup:
    environment:
      BACKUP_SLEEP: "86400"
      HOLD_DAYS: "10"
      POSTGRESQL_DB: zammad_production
      POSTGRESQL_HOST: zammad-postgresql
      POSTGRESQL_PASSWORD: d3773c8869
      POSTGRESQL_PORT: "5432"
      POSTGRESQL_USER: postgresuser
      ZAMMAD_RAILSSERVER_HOST: zammad-railsserver
      ZAMMAD_RAILSSERVER_PORT: "3000"
    volumes:
      - zammad-backup:/var/tmp/zammad
      - zammad-data:/opt/zammad
    depends_on:
      - zammad-railsserver
  zammad-elasticsearch:
    image: zammad/zammad-docker-compose:zammad-elasticsearch-5.1.0-48
    environment:
      discovery.type: single-node
    volumes:
      - zammad-elasticsearch-data:/usr/share/elasticsearch/data
  zammad-init:
    environment:
      AUTOWIZARD_JSON: ""
      ELASTICSEARCH_ENABLED: "true"
      ELASTICSEARCH_HOST: zammad-elasticsearch
      ELASTICSEARCH_NAMESPACE: zammad
      ELASTICSEARCH_PORT: "9200"
      ELASTICSEARCH_REINDEX: "true"
      ELASTICSEARCH_SCHEMA: http
      ELASTICSEARCH_SSL_VERIFY: "true"
      MEMCACHED_HOST: zammad-memcached
      MEMCACHED_PORT: "11211"
      NGINX_PORT: "8080"
      NGINX_SERVER_NAME: _
      NGINX_SERVER_SCHEME: \$scheme
      POSTGRESQL_DB: zammad_production
      POSTGRESQL_DB_CREATE: "true"
      POSTGRESQL_HOST: zammad-postgresql
      POSTGRESQL_PASS: d3773c8869
      POSTGRESQL_PORT: "5432"
      POSTGRESQL_USER: postgresuser
      RAILS_TRUSTED_PROXIES: "['127.0.0.1', '::1']"
      RSYNC_ADDITIONAL_PARAMS: --no-perms --no-owner
      ZAMMAD_RAILSSERVER_HOST: zammad-railsserver
      ZAMMAD_RAILSSERVER_PORT: "3000"
      ZAMMAD_WEBSOCKET_HOST: zammad-websocket
      ZAMMAD_WEBSOCKET_PORT: "6042"
    volumes:
      - zammad-data:/opt/zammad
    depends_on:
      - zammad-postgresql
  zammad-memcached: {}
  zammad-nginx:
    environment:
      ZAMMAD_RAILSSERVER_HOST: zammad-railsserver
      ZAMMAD_RAILSSERVER_PORT: "3000"
      ZAMMAD_WEBSOCKET_HOST: zammad-websocket
      ZAMMAD_WEBSOCKET_PORT: "6042"
    volumes:
      - zammad-data:/opt/zammad
    ports:
      - 8080:8080
    depends_on:
      - zammad-railsserver
  zammad-postgresql:
    image: zammad/zammad-docker-compose:zammad-postgresql-5.1.0-48
    environment:
      POSTGRES_PASSWORD: d3773c8869
      POSTGRES_PORT: "5432"
      POSTGRES_USER: postgresuser
    volumes:
      - zammad-postgresql-data:/var/lib/postgresql/data
  zammad-railsserver:
    environment:
      ZAMMAD_RAILSSERVER_PORT: "3000"
    volumes:
      - zammad-data:/opt/zammad
    depends_on:
      - zammad-memcached
      - zammad-postgresql
  zammad-scheduler:
    volumes:
      - zammad-data:/opt/zammad
    depends_on:
      - zammad-memcached
      - zammad-railsserver
  zammad-websocket:
    environment:
      ZAMMAD_WEBSOCKET_PORT: "6042"
    volumes:
      - zammad-data:/opt/zammad
    depends_on:
      - zammad-memcached
      - zammad-railsserver
volumes:
  zammad-backup: {}
  zammad-data: {}
  zammad-elasticsearch-data: {}
  zammad-postgresql-data: {}

然后运行：

docker compose up -d
4

访问

启动后，访问您的应用： http://localhost:8080

为什么要自托管 Zammad?

完全数据所有权

数据保存在您的服务器上，无第三方访问。

无月费

只需支付服务器费用，无按席位或用量收费。

完全控制

按您的需求自定义、备份和扩展。

隐私与合规

满足 GDPR、HIPAA 或内部安全要求。

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